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Originally Posted by jackfaire
Except based on how it's written I am operating under the assumption that "showing" isn't "giving" They said they showed the coupon to the waitress. This most likely being a "is this coupon still good and valid" they then pocket said coupon to present at the end of the meal for when they pay.
During the meal they accept another separate discount not thinking about the fact they have a coupon that says specifically they cannot do this.
Should the discounts be swapped if possible absolutely.
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Your assumption may be true. But that goes entirely counter to your previous argument of, "Maybe the computer didn't let the waitress change it!" - because if she didn't apply the BOGO coupon until it came time to bring the bill, then it was entirely up to her which discount she wanted to apply.
Look, I'm thinking we are fairly close on our positions here. Yes, the two diners should have read the fine print on their coupon, and should have realized that it could not be used together with the pie promotion. Or at least, they should have asked if they weren't sure.
And if the story had been about them being upset about having to pay for the pie, then I would be right there with you in saying, "Sit down and shut up!" But from my POV, the behavior of the waitress was shittier than theirs, by several magnitudes.
No matter at what point she entered the discounts into her system, she made the *conscious* decision to apply the less valuable discount to her customers. She didn't talk to them about it, she didn't ask their preference, she just straight up told them, "That's how it is. Fuck you." That's not just shitty customer service, that's being a shitty human being. If you make a decision to make someone else's day worse than it was, for no other reason than because you can, then you suck. Full stop.
So, yeah. That's why I can't really be upset at the customers, or see myself taking the waitress' side. Because she is an asshole in this story. The two diners were a bit clueless, and slightly negligible, and should work on that. But being an asshole to someone is worse, don't you think?