do as the English, French, Spanish, Americans, Canadians, Botswanas, etc etc... do??
I had a caller who wasn't aware of how things worked here (remember, I work for an electronic toll road), and because he wasn't a local, he was quite unhappy that things didn't work well for him, as an international tourist.
So - what do people think? Should we cater for internationals? Or should the onus and responsibility for understanding laws, procedures ect, be on the visitors?
(for the record, he was most unimpressed and ended up hanging up on me, because the system doesn't work the way he wanted it to - and was comparing it to back home in Germany..!)
Slyt
I had a caller who wasn't aware of how things worked here (remember, I work for an electronic toll road), and because he wasn't a local, he was quite unhappy that things didn't work well for him, as an international tourist.
So - what do people think? Should we cater for internationals? Or should the onus and responsibility for understanding laws, procedures ect, be on the visitors?
(for the record, he was most unimpressed and ended up hanging up on me, because the system doesn't work the way he wanted it to - and was comparing it to back home in Germany..!)
Slyt
Comment