Tweet
Ok this is actually about something that happened awhile ago, but that I have been dealing with the repercussions of for awhile.
A couple years ago, we decided that our 40 year old furnace needed replaced. It had been on it's last legs for awhile. While we were at it, Central Air seemed like a good idea. We called around, and got several quotes. 6k for a basic model (note this number and the number in the thread title, this is important).
So we get all the paperwork, including a 100% money back guarantee if not completely satisfied (for 2 years). No questions asked. Payments would be $176 dollars a month, 6 months same as cash.
Great. Sounded good. Would even be installed in 3 days, I was on vacation so at least that wouldn't be a problem (me working nights, them working on this thing days). We make the deal. Everything from that point, was a disaster.
Before installation starts, they want the first months payment. Ok no problem. We pay the 176. Work starts. Takes 5 days..a little longer then planned, but meh. Things happen. Still on vacation, not a big deal.
Then we get a bill for another 176. We are confused. Contact the company. Oh its 176 to the furnace company a month, 176 a month to the company that financed the money. Twice what we was quoted, twice what we saw in the contract (yes we read it thoroughly).
Seems they installed the wrong unit, the unit they installed was a 13k one. No problem, we have a 100% money back guarantee right? We can just get them to switch it out for the one they SHOULD have installed.
The problems with the new system.
1) Though the 'furnace' part of it works ok, the air part of it works when it feels like.
2) Too big/powerful for our house. Didn't need that size.
3) $352/month. We were paying only $200 a month less then our house payment on the monster!
So we go and tell them to fix it. Three days later they go into bankruptcy. No fixing for us.
Ok, take the unit back. We are not going to pay for something 1) We didn't order. 2) Was misrepresented 3) Which part of only works when it feels like it.
Nope...can't do that either. Wait..WHAT???! 100% guarantee? What happened to that? Oh covered in bankruptcy, we are SOL. We still have to pay the finance company. Huh? Wait...WHAT???!!!
Go to a lawyer, pay $1000 to find out yep, we are SoL. Since a furnace is not something easily 'repossessed', the part that they financed (8k apparently) we are stuck with. The rest is written off (um yay?), but nothing can be done.
Even though that is NOT what the contract stated, not what was represented to us, and not what we ordered. We are stuck with a 13k paperweight. Yay.
/rant
Sorry for the rant, had to get that off my chest. Please resume your regularly scheduled activities.
A couple years ago, we decided that our 40 year old furnace needed replaced. It had been on it's last legs for awhile. While we were at it, Central Air seemed like a good idea. We called around, and got several quotes. 6k for a basic model (note this number and the number in the thread title, this is important).
So we get all the paperwork, including a 100% money back guarantee if not completely satisfied (for 2 years). No questions asked. Payments would be $176 dollars a month, 6 months same as cash.
Great. Sounded good. Would even be installed in 3 days, I was on vacation so at least that wouldn't be a problem (me working nights, them working on this thing days). We make the deal. Everything from that point, was a disaster.
Before installation starts, they want the first months payment. Ok no problem. We pay the 176. Work starts. Takes 5 days..a little longer then planned, but meh. Things happen. Still on vacation, not a big deal.
Then we get a bill for another 176. We are confused. Contact the company. Oh its 176 to the furnace company a month, 176 a month to the company that financed the money. Twice what we was quoted, twice what we saw in the contract (yes we read it thoroughly).
Seems they installed the wrong unit, the unit they installed was a 13k one. No problem, we have a 100% money back guarantee right? We can just get them to switch it out for the one they SHOULD have installed.
The problems with the new system.
1) Though the 'furnace' part of it works ok, the air part of it works when it feels like.
2) Too big/powerful for our house. Didn't need that size.
3) $352/month. We were paying only $200 a month less then our house payment on the monster!
So we go and tell them to fix it. Three days later they go into bankruptcy. No fixing for us.
Ok, take the unit back. We are not going to pay for something 1) We didn't order. 2) Was misrepresented 3) Which part of only works when it feels like it.
Nope...can't do that either. Wait..WHAT???! 100% guarantee? What happened to that? Oh covered in bankruptcy, we are SOL. We still have to pay the finance company. Huh? Wait...WHAT???!!!
Go to a lawyer, pay $1000 to find out yep, we are SoL. Since a furnace is not something easily 'repossessed', the part that they financed (8k apparently) we are stuck with. The rest is written off (um yay?), but nothing can be done.
Even though that is NOT what the contract stated, not what was represented to us, and not what we ordered. We are stuck with a 13k paperweight. Yay.
/rant
Sorry for the rant, had to get that off my chest. Please resume your regularly scheduled activities.
Comment