"Invalid" Complaints on CS

[guywithashovel]

Since we're no longer permitted to voice disagreement with the SC stories on CS, I'm just wondering if there are any particular types of stories that you read and think "What's the problem with that?" or "Sorry, but I'm with the customer on this one." And by the way, this is NOT a swipe at the FTSTS rule. We've argued that in other threads, and I think we all know who supports it and who doesn't. It's just that since this is the place for debates, I thought it would be a good opportunity to air out some of those things.

When I was active on CS, people would sometimes post rants about customers coming through their checkout lines, buying twenty or thirty (or more) dollars of stuff, and paying for it with small bills. Personally, when I was a cashier, I actually appreciated getting paid with ten or twenty ones or a few dollars in change, mainly because on busy days and nights it was sometimes hard to keep those things in my drawer, and having a customer give me a good supply of them meant that I didn't have to pester the CSMs for change. However, I do see the suck in paying for a large order entirely in change or in holding up a line to count out a large amount of change or small bills.

Sometimes people would also complain about customers calling to ask the store or restaurant's hours, and their rant would be "They are posted right there on the door!" Yes, they are, but you can't see it if you aren't standing in front of the building. Of course, the annoyance may really be having to answer the same question over and over again.

[Greenday]

Since we're no longer permitted to voice disagreement with the SC stories on CS

This is one of the reasons I don't post there much at all. God forbid you don't ass kiss the OP, you're pretty much an asshole. A lot of times I just wanted to post "So what?" but decide against it.

Not having to deal with customers and most of my work being classified means there's not much I've been able to rant about online.

[blas87]

I don't think anything is really an invalid complaint. It all depends on the person and what they are complaining about.

I know I can go back pages and pages and find stuff I've bitched about that now I feel like an ass for once bitching about.

But at the time, you just felt mad and needed to vent. So what?

[Rapscallion]

Guy and Green - if you're not active there, why complain?

Rapscallion

[Mytical]

Some is frustration on having to say the same thing endless number of times. Some is just venting from other frustrations that they can not talk about. Others are just not epic posters. For instance, I don't have near the skill to verbalize my complaint as somebody like Gravekeeper .. or Jester. I have just as many stories, but know that a lot of them boil down to things faced umpteen billion times before. Can't make them funny or interesting though, and I know it. Because it is boring to ME. Hard to make a good post when the subject bores the would be poster.

Also, it is not always the subject..but HOW the customer spoke/acted..which can not always be translated over the net. Voice tone/sarcasm just do not always translate well.

That being said...

@ Raps

I have to disagree with that. Some do not post a lot, but that does not mean they do not read a lot..and have opinions. Sometimes it takes somebody saying something before anybody knows there is an issue. Personally I do not agree with the op and Green .. but I do think that lack of posting should not be a bar set to get to voice ones opinion.

[Gravekeeper]

I will admit I find it irksome when someone is basically just complaining that a customer made them do their job and nothing else really. But yeah, if the site allowed that sort of feedback it'd get pretty flamey pretty fast.

[Rapscallion]

@ Raps

I have to disagree with that. Some do not post a lot, but that does not mean they do not read a lot..and have opinions. Sometimes it takes somebody saying something before anybody knows there is an issue. Personally I do not agree with the op and Green .. but I do think that lack of posting should not be a bar set to get to voice ones opinion.

Having an opinion is fine, but we trod this ground pretty recently on here and I openly stated that if anyone had a better solution than the current situation of FTSTS in SCs, though we're more relaxed in other areas, then speak up. I'm still waiting, but I'm more than willing to hear ideas that could work.

The alternative is that we end up with established members subconsciously ganging together to chase down posters they don't agree with. I'm not having herd instinct take over the palce.

Seriously - any better method of dealing with it would be considered. We don't currently have any better ideas.

Rapscallion

[guywithashovel]

I'm actually not complaining about the FTSTS rule. I actually think it's a pretty good move. I just thought we could talk about some of the complaints that we don't see the suck in, since this is the debate site.

[Rapscallion]

Oh, we've often mused on the way people are willing to spout off on CS and then, when the thread is closed and a link to here shown, there's ... nothing appearing here. Mused at length, actually.

Rapscallion

[Greenday]

I post because there's a thread here. I don't post there because I constantly feel like I have to watch that I'm not treading on anyone's toes. There are people on there that I like to read their threads: Gravekeeper, Jester, blas. I just don't bother checking nearly as much because of it.

[Ginger Tea]

Regarding large purchaces with small bills

Without rereading the eeeeeeew thread in question regarding 'stripper singles', I can't remember if the OP said that the customer said they were a stripper or came to that conclusion as "who else but a stripper has that ammount of one dollar bills?" (apart from Ray Charles' early days according to the bio pic)

But as posted in the thread, money has been pulled out from everywhere by housewives, bankers office workers and slobs in general and that money should be treated as dirty even if you never saw it come out of a bad place.
That said 'stripper money' destined to go into thongs rather than tip shoes, shouldn't they trade up their takings into 'cleaner' larger bills that the punters might have broken down into singles?
That way any asscrack cash never leaves the establishment and bank's will return to the mint for destruction any tatty bills deposited.
Yes I know this means handing all the really nasty money over to some poor bank teller instead of it circulating all over the show.

Or as another poster meantioned, go the play money route, although there will be an initial expence, the money, like poker chips, will be worthless outside of the establishment so no cashier will have to handle money that has been god knows where, just can't do anything about the classy 'it's not a pocket' brigade.



If I were recieving a lot of single or small demomination bills (seeing as we've had quid coins since 83?), for example winning on a fruit machine. I would try and upscale them at the establishment before leaving and if I were in the trade in question, I would like to think I could do so at the end of my shift too.

Paying for small transactions with exact or close enough isn't too bad as long as it's not all from what I call "The coin bag of doom", this houses all my coins greater than 10p, I only use that if I'm on a self scan or have too many quid coins when I'm at the pub.
£5 in pound coins or a fiver isn't bad and preferable to handing over a £50 not that I've ever held one, but slapping £50 in quids no way, mind you if I didn't have enough in notes for a £50 or there abouts purchace, there is always chip and pin.

I also have "The coin bag of ultimate terror" which is for bronze, but I never go shopping with that, I upended it into the poppy appeal, £5 is heavy.

[Andara Bledin]

I'm sure you've mused quite a bit, but there are a couple of reasons you don't see those posts carried out over here.

The most obvious is that the people in question don't want a second forum log-in. I actually resisted the idea of even reading this side of things for the longest time purely because I didn't have the time I knew this place would eat up. Or maybe they object to the FTSTS rule and don't think they should have to take it to another forum. Or it could just be that they're lazy and going to a different forum is just more trouble than they want to bother with.

Second in line would be the people who don't actually want to debate. They just want to state a dissenting opinion and move on, and they've already done that or seen it done at CS, so they have no need to carry on over here. Or, perhaps they know their opinions won't be popular and don't want to defend them.

As for the OP and posts that someone else might read and think, "Why the heck would someone be complaining about that?" the simple fact is that CS is a venting site, first and foremost, and sometimes the posts are just people venting. Plus there's that whole thing about us not being there and not seeing the body language and hearing the vocal tone of the SC in question.

Sure, it can get frustrating when you have an opinion that you want to share but that likely wouldn't be allowed, but the primary purpose of the site isn't for the rest of us to comment, but for the OPs to have their place to release the stress of their work environments.

^-.-^

[blas87]

Aww, Greenday, I *heart* you.