"Sir, you're being transferred to the Philippines now"

[wraiths_crono]

I have no problem with people helping me from a different time zone/country/whatever, but I'd like to understand what they're trying to tell me. If I need help with my computer or something, I'd like to be able to understand what the tech on the other end of the line is trying to tell me rather then trying to play 20 questions with what the tech said two minutes ago.

uh... I have plenty of good friends from AT&T that work in the PH call center, they speak English as good as I do the problem with companies is not the employees its the scripting, and THE REQUIREMENT to read the script as it says of you will be fired. Even here we were not supposed to skip questions when doing tech support.

[jackfaire]

One comment about in house call centers. I work in an outsourcer at this time and the clients we have tend to also have in house call centers.

We are better than them. We are held to a higher standard than they are. We have to stay on top and make sure we use current information where as if I ask for advice on a topic I can get an answer from one of their reps that at times is 5 years out of date and that is common.

It's often I have to double check an answer because they cite something that hasn't been in affect for years but apparently they are still using to make decisions.

Also I worked next to a person with a thick accent who had her headset turned up too loudly so I heard the customer get mad at hearing her voice and yell, "Send me the fuck back to America!" We were sitting in Oregon. Yes the person was an American she had an accent because her parents came here legally when she was young.

[smileyeagle1021]

Also I worked next to a person with a thick accent who had her headset turned up too loudly so I heard the customer get mad at hearing her voice and yell, "Send me the fuck back to America!" We were sitting in Oregon. Yes the person was an American she had an accent because her parents came here legally when she was young.

Kind of like when I worked for the reservation center taking calls forwarded to us from the hotels, people would complain about the accents of some of the people at the call center (we had a lot of Polynesian employees). I finally got to the point where I asked them "did you actually listen to the person at the hotel... I've called the hotels before, and their accents make our Polynesian employees sound like midwesterners." They stopped complaining after that

[Hyena Dandy]

I have plenty of good friends from AT&T that work in the PH call center, they speak English as good as I do

...*whistle*


But seriously. I've probably posted here before, but I wanna say what I"m thinking now. I am fine with alerting people they're being transferred out of country. My only real CONCERN is that doing that may lead to people abusing the foreign employees.