Originally posted by Andara Bledin
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I understand company policies that require staff to wear name tags. It makes things easier from an organizational standpoint when customers need to deal with various people (for example, "Your associate Mary told me I could pick up my order over here", or "You cashier overcharged me for this item. His name was John".)
First names are NOT provided for overly familiar customers who like the power dynamic of knowing the lowly servant's name and they not knowing theirs.
As far as I'm concerned, if a customer has not introduced themselves to me, we are to address each other by proper titles only. "Sir" or "ma'am."
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