I thought I'd start a new topic as it's been something I've been thinking about lately.
I've been reading CS in it's various incarnations for about seven years now and one topic I notice that seems to come up very frequently is SC's who "play the race card". Typically they go like this...person recounts story of dealing with customer of a particular race/ethnicity. Customer complains, about something, doesn't like they way they're being treated and says "you're treating me this way because I'm...(insert race/ethnicity here)". Other people chime in with similar experiences, and the response is one of general outrage and how often it happens, and how mad it makes them when SC's use this tactic etc.
Now I'm not saying this doesn't happen. I'm sure it does and I'm grateful that I haven't had to deal with this myself (at least not yet) and I don't blame people for being furious about it when it happens.
But I can also see another possible side to these "race card" stories...
Even though we collectively strive to be free of it, we all know that racism (and sexism) is still alive and well and often manifests itself in subtle ways that we're not always conscious of, and this can affect how we treat others. Case in point, -- and I'm going to use an example of gender bias in this instance because it's one I've heard recently and I think it demonstrates my point effectively...a female acquaintance of mine was recounting a story about how she was passed over for a promotion at work because she was deemed "too aggressive". Now one explaination for this would be that here we have the gender double standard at work...that when men behave aggressively, they are praised and encouraged, whereas when women exhibit the same traits, they often get labled 'bitches' or 'ball-busters'. On the other hand, I can also see another possibility...that maybe this particular position required someone who is co-operative, good with people and therefore a genuinely aggressive person of either sex would be unsuited to it, hence this is not a case of sexism. Not knowing too much about her or where she works, I can't say which one it is, but both explanations sound equally plausible. I think you see my point
So it did get me thinking with regards to CS "race card" threads...might the accusation be justified, at least in SOME cases?
I've been reading CS in it's various incarnations for about seven years now and one topic I notice that seems to come up very frequently is SC's who "play the race card". Typically they go like this...person recounts story of dealing with customer of a particular race/ethnicity. Customer complains, about something, doesn't like they way they're being treated and says "you're treating me this way because I'm...(insert race/ethnicity here)". Other people chime in with similar experiences, and the response is one of general outrage and how often it happens, and how mad it makes them when SC's use this tactic etc.
Now I'm not saying this doesn't happen. I'm sure it does and I'm grateful that I haven't had to deal with this myself (at least not yet) and I don't blame people for being furious about it when it happens.
But I can also see another possible side to these "race card" stories...
Even though we collectively strive to be free of it, we all know that racism (and sexism) is still alive and well and often manifests itself in subtle ways that we're not always conscious of, and this can affect how we treat others. Case in point, -- and I'm going to use an example of gender bias in this instance because it's one I've heard recently and I think it demonstrates my point effectively...a female acquaintance of mine was recounting a story about how she was passed over for a promotion at work because she was deemed "too aggressive". Now one explaination for this would be that here we have the gender double standard at work...that when men behave aggressively, they are praised and encouraged, whereas when women exhibit the same traits, they often get labled 'bitches' or 'ball-busters'. On the other hand, I can also see another possibility...that maybe this particular position required someone who is co-operative, good with people and therefore a genuinely aggressive person of either sex would be unsuited to it, hence this is not a case of sexism. Not knowing too much about her or where she works, I can't say which one it is, but both explanations sound equally plausible. I think you see my point
So it did get me thinking with regards to CS "race card" threads...might the accusation be justified, at least in SOME cases?
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