And we have the opposite of Customer's Suck

[Mongo Skruddgemire]

http://notalwaysright.com/will-have-...e-bullet/32756

Now I do agree that the customer lying about "the other cashier" who said that the ammo could be exchanged is on the sucky side, but would it have killed the clerk to have suggested a way for the customer to regain some of the money he lost?

Say...posting a note on the bulletin board of the local shooting range explaining the situation and offering it at a discount. Surely *someone* has a gun that could use the ammo.

But nope...just tells the guy that he's @#$%ed and that's that.

And it's not here on this story that I've encountered that. Many stores when they can't/won't refund or exchange an item...leave the customer hanging.

[s_stabeler]

I'll just point out that since the ammo was purchased at a big box store, it's entirely possible the cashier doesn't go shooting themselves, and so may not even know if there is a local shooting range. It's not the kind of thing most people would care about, barring the obvious questions ( can stray bullets hit my house? no? then whatever)

[Greenday]

Maybe if the customer didn't flat out try lying so fast to get them to return, they could have gone the extra mile to help. But by making an ass of themselves, I don't see why the cashier should have suggested such a thing.

[Lace Neil Singer]

Maybe if the customer didn't flat out try lying so fast to get them to return, they could have gone the extra mile to help. But by making an ass of themselves, I don't see why the cashier should have suggested such a thing.

That's what I think. If a customer is nice, then I will go that extra mile to help them. If a customer is nasty or telling lies and generally being an SC, I really don't see why I should help them.

[Ginger Tea]

If it is law (in this case it is) and not store policy there is ziltch s/he could do even if the original cashier was mistaken (even with all the signs) but the law might be state not federal so whos to say that even if he was told to try hawking them at a firing range that would come under illegal arms dealing or some such, that would bite the cashier more than the original "mistake" that the first one did.

There was a similar post about tobacco sales there or on CS, once the tills closed etc you can't suddenly turn around and go "oh I wanted Blue's but asked for Red's by mistake." your options are keep the reds and go, or buy blue's and deal with the unwanted Red's your own way, effing and jeffing in a queue get's you nowhere if it is the cashiers job and liberty on the line.

[Kheldarson]

If it is law (in this case it is) and not store policy there is ziltch s/he could do even if the original cashier was mistaken (even with all the signs) but the law might be state not federal so whos to say that even if he was told to try hawking them at a firing range that would come under illegal arms dealing or some such, that would bite the cashier more than the original "mistake" that the first one did.

It's federal law that a store cannot accept ammo back in return except in some very rare circumstances and at a complete loss to the store as they cannot sell them again after that. So most stores just say "all ammo sales final" and be done with it.

And "I bought the wrong size" isn't one of those circumstances.

Now, re-selling the ammo falls under private sales, which means there's no particular law that covers it. So yes, the dude could have sold it to somebody else. Whether a firing range (which probably sells ammo themselves) would let him is another question entirely.

[Gravekeeper]

Now I do agree that the customer lying about "the other cashier" who said that the ammo could be exchanged is on the sucky side, but would it have killed the clerk to have suggested a way for the customer to regain some of the money he lost?

No, fuck him. Seriously. He straight up came to the store intending to lie/scam the store. Into doing something illegal no less. He deserves nothing more than what he got and perhaps a boot in the ass on the way out the door.

[HYHYBT]

Now, re-selling the ammo falls under private sales, which means there's no particular law that covers it. So yes, the dude could have sold it to somebody else. Whether a firing range (which probably sells ammo themselves) would let him is another question entirely.

But of course there's no particular reason the cashier would know the relevant laws in more depth than "we cannot do that." And when in doubt, it's best not to suggest something you aren't sure is legal even if you're inclined to be extra helpful, which as has been pointed out, this customer has given every reason not to be.

[gremcint]

http://notalwaysright.com/will-have-...e-bullet/32756

Now I do agree that the customer lying about "the other cashier" who said that the ammo could be exchanged is on the sucky side, but would it have killed the clerk to have suggested a way for the customer to regain some of the money he lost?

quite frankly no it wouldn't kill him but it also wouldn't kill the guy to research how to buy the proper bullets or what to do with these.

[Mr Hero]

In my book anyone who asks, "Are you calling me a liar?" probably is.

[ExRetailDrone]

I don't think the customer service worker owed that guy anything. He came in lying first thing, why should he receive extra help in a mistake that he helped create and then exacerbate? If you don't know the ammo size, perhaps you should hold off on buying the ammo until you know you're getting the right ones.

[Hyena Dandy]

He didn't owe him anything, but he totally might not have been lying. Sometimes workers get things wrong.

[EricKei]

Hyena - very true. The customer's response suggests to me that he knew that he had been caught in a lie, however, as he basically fessed up at that point. Even if an employee did misinform him, that doesn't oblige the store to break the law by taking the ammo back, anyway.

[Shalom]

“So… so what? I’m out by $30 and stuck with bullets I can’t use?”

"No, you can always buy another firearm that takes that size bullet, and use them in that."

(First thing came to mind when I read that article.)

[Aethian]

But of course there's no particular reason the cashier would know the relevant laws in more depth than "we cannot do that."

When I used to work retail we had copies of the law we could photo copy if someone was trying to return something where it was against the law to do so. I'm guessing that with firearms the clerks could have access to the same pieces of paper.