Woman sues Verizon for, claims customer service call led to heart attack

[Crazedclerkthe2nd]

The court records claim Hawkins "began experiencing physical distress including tightness in her chest and difficulty breathing." She even told the supervisor she was talking to "she thought she was having a heart attack," but the argument went on, her lawyer wrote.

Hawkins didn't get her credit, but instead, was admitted to the hospital.

"I had had a heart attack," she said. "She didn't even want me to drive across the street to the hospital."

According to the lawsuit, Hawkins "underwent emergency surgery and was hospitalized for at least four days." She'll "remain under a physician's care for the rest of her life."

"She's never had anything like this, and all of a sudden he went through this event and she had a heart attack," Hawkins' Attorney Jeffrey Brooke, who filed the lawsuit told 13News Now. "She's about 4'10", so when they say she threatened someone, that's a little bit hard to believe."

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The basic argument the woman is making is that Verizon customer service was SO rude and horrible to her they caused her to have a heart attack.

Now I know that some calls to customer service can get out of hand. I've been on both sides of those before and in some instances, my blood pressure has been slightly raised but this just seems a bit excessive. Seems to me someone who suffered a heart attack after a customer service call was already on their way to one long before they picked up the phone.

Don't get me wrong, I feel bad for this lady, but going after Verizon for 2 MILLION over it? Way over the top reaction.

[Gravekeeper]

People generally don't magically have heart attacks with no prior history or risk factors for heart disease. Let alone over an argument on the phone. There's also no way Verizon could have prevented her from seeking medical attention. That's all on her.

Verizon would also, naturally, have the call recording which I'm going to guess will reveal some exaggeration on her part. -.-

Now, Comcast. Comcast I'd believe would inadvertently kill someone with their level of customer service.

[Panacea]

This is the truest definition of a nuisance suit.

If she were in North Carolina, it wouldn't even get filed. You have to have a doctor willing to testify first.

However, the news report is probably right. The lawyer will force a settlement an a payday for this bitch.

[BlaqueKatt]

Verizon would also, naturally, have the call recording which I'm going to guess will reveal some exaggeration on her part. -.-

When I worked for verizon, only a percentage of calls were recorded for QC, and when I became a supervisor, none of them were, as supervisors aren't monitored for call quality because they don't normally take calls.

[DGoddess]

Now, Comcast. Comcast I'd believe would inadvertently kill someone with their level of customer service.

I could have went throught he roof just last Thursday having to call Death Star DSL over my slow internet. 45 a month for 3.0 mps and it's slower than molasses in January?

Needed a tech back out (just had one last month) and got passed from tech support to sales department. All because I wanted an ethernet cable run from the modem (which at the time was in the dining room - in the middle of a one level house) to my brother's PC in his bedroom (front of the house, two rooms away.)

Got so bad, I had to get off the phone after an hour and called back. Twenty minutes later, I had somebody setting up a tech appointment. Took him 6 minutes to do what I'd been trying to do for over (at that point) two hours.

This is the truest definition of a nuisance suit.

If she were in North Carolina, it wouldn't even get filed. You have to have a doctor willing to testify first.

However, the news report is probably right. The lawyer will force a settlement an a payday for this bitch.

IF she could have found a doctor willing to make a statement that the phone call was the trigger of the heart attack, which they couldn't do w/out lying through their teeth I would think.

And any attorney worth their salt would have nicely laughed her out of their office by telling her she had no legal recourse b/c the burden of proof would have been on her and she couldn't prove anything.

Not sure how Virginia works but either way you slice it, it's still a nuisance lawsuit that will clog up the system and make it harder for valid lawsuits to be handled efficiently.

[Shangri-laschild]

"She's about 4'10", so when they say she threatened someone, that's a little bit hard to believe."

...I wasn't aware that Verizon was keeping people's heights on file or could magically tell over the phone how short someone is let along if they look physically able to attack someone. And I'm not sure how "she's too short to attack someone" is any sort of actual logical reasoning. I'll have to remember that next time I get accused at work of being stabby.

[Titi]

...I wasn't aware that Verizon was keeping people's heights on file or could magically tell over the phone how short someone is let along if they look physically able to attack someone. And I'm not sure how "she's too short to attack someone" is any sort of actual logical reasoning. I'll have to remember that next time I get accused at work of being stabby.

well the idiot who instagramed his bank robbery has included that he had a shirt on, we know these people do not think.