*Just for the record, I am NOT the type of person who would knowingly download such things, I'm just REALLY frustrated with the whole situation*
Without getting into all the details - two weeks ago, my laptop suddenly got extremely slow to the point where it wouldn't function at all. As it is still under warranty, I took it to the Verizon store where I got it from, only to be told that I would need to call Hewlett-Packard's customer service number, because that company actually deals with the warranty stuff.
Anyhow, turned out that I apparently had a bunch of trojans on my laptop, and because that sort of thing is NOT covered under warranty, I had to pay for tech support to get it fixed. And unfortunately it didn't end up quite that simple - let's just say it would've been a LOT easier if the tech support people didn't have to follow a script and try to troubleshoot where it was NOT needed or possible.
So.....my laptop is currently being worked on by relatives who are far more computer-literate than I am, and it's been REALLY frustrating not being able to get online at home. (makes it harder to keep in touch with what I need to do for my secretary job)
Without getting into all the details - two weeks ago, my laptop suddenly got extremely slow to the point where it wouldn't function at all. As it is still under warranty, I took it to the Verizon store where I got it from, only to be told that I would need to call Hewlett-Packard's customer service number, because that company actually deals with the warranty stuff.
Anyhow, turned out that I apparently had a bunch of trojans on my laptop, and because that sort of thing is NOT covered under warranty, I had to pay for tech support to get it fixed. And unfortunately it didn't end up quite that simple - let's just say it would've been a LOT easier if the tech support people didn't have to follow a script and try to troubleshoot where it was NOT needed or possible.
So.....my laptop is currently being worked on by relatives who are far more computer-literate than I am, and it's been REALLY frustrating not being able to get online at home. (makes it harder to keep in touch with what I need to do for my secretary job)
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