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A Dell mouse I bought, not even three months ago, is starting to die now.
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I do tech support and I hate Dells. They are the Fords of computers, just utter cheap pieces of crap and it doesn't surprise me that their service sucks too. Of any computer, they are the worst with re-installing drivers after reinstalling Windows. Next computer you get, do yourself a favor and stay the hell away from Dell.
There are no stupid questions, just stupid people...Comment
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Well in the past for my laptop I got decent service. And I only spent $436 after taxes for what was running around $650 before tax if i bought all the parts and built it myself (Large chunk was legal window 7)...... In retrospect, over a week later my computer is still broke, Ill give them it only took a business day for them to send out a new power supply..... but WTF I just looked at they still have not shipped out the replacement parts for the second round.Originally posted by tropicsgoddess View PostI do tech support and I hate Dells. They are the Fords of computers, just utter cheap pieces of crap and it doesn't surprise me that their service sucks too. Of any computer, they are the worst with re-installing drivers after reinstalling Windows. Next computer you get, do yourself a favor and stay the hell away from Dell.
Which the Tech ordered on Wed. should have arrived Friday.... its now Tues no shipping. So, now im trying to contact them again and if I can't get results, waste $436 worth of employee time, I think im about to start picking out a new motherboard and saying F dell.Comment
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Well, they cover ALL the shipping costs, which is nice.Originally posted by Andara Bledin View PostComment
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That is nice. Until you figure out how much it's worth to you to have a working computer in hand, and how much value the time you've spent dealing with them has taken.
Of course, I speak from experience working with desktops. I don't currently own (and haven't ever) a laptop. I do understand that that's a slightly different beast.
^-.-^Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - DresdenComment
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I never really had any problems with my Dell laptop (except the battery going out and a virus, which is no fault of Dell), and I've never had any issues with my Dell mini, but I don't use it much. Right now I mostly use a HP desktop that I really like. I bought the HP from a MicroCenter, so I can take it to them if anything ever needs fixing.
Computer service/repair, to me, is like car repair. Sure I know how to do some things, and I could learn a bit more, but I'm pretty happy to outsource that little life detail.
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andara, you bring up a very good point at my wasted time, and now they have no idea when parts will be coming they are calling their backend and will get back to me tomorrow, i said this is unacceptable....... he instantly said he spoke to his sup and he can offer me an exchange system.... refurbished not new (not really that big of a deal since my scratched system is considered refurbished.... actually that might be half my problem)
So again another 30 min wasted, well im watching tv alongside of it and lvoe the online chat because i don't have to actively waitComment
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Now, after speaking to the supervisor they are offering a refund....possiblyComment
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Update: the escalation specialist confirmed that I can send the computer back for a refund and sent a shipping label. But to stick true to the spirit of dHELL, I listed everything I had found and wanted to make sure I wasn't missing a disk or anything but...... they said the blah blah team would know when I sent the computer in and if anything was missing the collecitons departmetn would contact me. OK WTF. I'm asking for the shipping list that I lost or tossed. WHY is that so hard for them to find???Comment
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The Saga is over, I got contacted by a name I still can't understand or pronounce but they informed me my computer has been received and I was issued a full refundComment
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