System Reps Lying About System Status

[Andara Bledin]

The place I work for uses Network Solutions for email service. Anyone who uses NS regularly has likely noticed that one of their main mail servers has been blacklisted with over half a dozen major lists, including Spamcop, which is a majorly massive problem for an email service provider.

So, this has been a problem for a couple of weeks, now, and NS is aware of the problem.

However, their reps on their forums are claiming that the problem has been fixed despite the fact that anybody with even a small amount of net-savvy can plainly see that the problem has not been fixed.

Going to a basic blacklist check site and using the header information found on the email that bounced tells me that 209.17.115.xxx continues to be on those same lists. Different numbers give different results, but the entire group is on at least one blacklist, and the ones that I've seen are on several (42, 50, 53), including those that are used by larger services to prevent spam proliferation.

As annoying as the fact that there is a problem is, the fact that they continue to lie to their customers about the status of the problem is inexcusable. The fact that it's such an obvious and easily confirmed lie is just pathetic.

^-.-^

[crashhelmet]

I work for an ISP and had an issue similar to this when we bought a few new banks of IP Addresses. All it took was a few phone calls and/or emails to the blacklist sites and we got them taken care of. No clue why they're still having issues.

[Andara Bledin]

They're still having issues because the customer responsible is still spamming people.

According to the IP lookup you can do at SpamCop, the IP range in question is guilty of sending email to spamtrap addresses hat SpamCop maintains. It's an automated system that essentially quarantines an IP for a period before releasing it again.

The fact that nobody at NS has managed to get together with someone from SpamCop to determine who is sending the offending emails and send them packing is just sad, and the messages on the NS forums just make them seem like they're either incompetent or willfully negligent in their duties to the rest of their customer base.

Going on 3 weeks, now, and it's still a problem. >_<

^-.-^