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I didn't respond to bhskittykatt thread on cs about a person who didn't do the phone message right, because I didn't want to fall afoul the FTSTS rule. While I agree her (his?) customer was an idiot for wasting their time not listening when the option they wanted was the first or second line said, in general, I hate automated systems. I have dealt with systems where I'm three or 4 tiers in and still am nowhere close to what I want, especially annoying when I KNOW there is not going to be an automatic option and I'm going to have to talk to a person. Some of them I start pressing random keys, I don't care who I get, as long as they can transfer me to the right person.
I had to call my bank today though, they had froze my bank card for suspected fraud (they obviously don't know how scatterbrained I can get if they think it's weird that I made three purchases from the same store in less than ten minutes). The whole system is not only automated, it works only on voice commands. You never have an option to press a button, and if you do it just says 'Are you still there? Please say the ...'. That's also it's standard response to everything you do say. After going round and round and round and round I was starting to lose it. I'm standing in the parking lot outside of work yelling at my phone like a demented person 'NO FROZEN ACCOUNTS YOU MORON, NOT INVESTMENTS'. *Deep breath*
So after I got my banking sorted, I calmed down and moved on with my life. Until I got home. I had just pulled in the driveway when the phone rang. I answered it, and it asked me if I would be willing to conduct a survey of the telephone banking experience I had today. Sure why not, I press 1. And that was the last time it asked me to press a button. The whole telephone banking survey was the same thing! asking me to verbally give specific answers, and not recording my answers properly. I was only on the second question, even though I had given about 9 answers already, and I found myself screaming once again at the phone like a maniac 'NO, THAT IS NOT WHAT I SAID. YOU HAVEN'T UNDERSTOOD ANYTHING I SAID. I HATE YOU, I HATE YOUR TELEPHONE SERVICE, I HATE YOUR ROBOT THAT ASKS QUESTIONS AND DOESN'T UNDERSTAND THE ANSWER!'
Then I hung up like a champ.
I wonder if anyone real ever has to listen to the surveys once the robot has done it's thing?
I really can't deal with most of the automated telephone services I encounter. Although a few, like the guys who empty our bin are easy - for A/P press 1, for dispatch press 2, for - I don't know what comes after that, those are the only two I have ever needed. Then you get a person at that department. I can deal with that no problem.
I had to call my bank today though, they had froze my bank card for suspected fraud (they obviously don't know how scatterbrained I can get if they think it's weird that I made three purchases from the same store in less than ten minutes). The whole system is not only automated, it works only on voice commands. You never have an option to press a button, and if you do it just says 'Are you still there? Please say the ...'. That's also it's standard response to everything you do say. After going round and round and round and round I was starting to lose it. I'm standing in the parking lot outside of work yelling at my phone like a demented person 'NO FROZEN ACCOUNTS YOU MORON, NOT INVESTMENTS'. *Deep breath*
So after I got my banking sorted, I calmed down and moved on with my life. Until I got home. I had just pulled in the driveway when the phone rang. I answered it, and it asked me if I would be willing to conduct a survey of the telephone banking experience I had today. Sure why not, I press 1. And that was the last time it asked me to press a button. The whole telephone banking survey was the same thing! asking me to verbally give specific answers, and not recording my answers properly. I was only on the second question, even though I had given about 9 answers already, and I found myself screaming once again at the phone like a maniac 'NO, THAT IS NOT WHAT I SAID. YOU HAVEN'T UNDERSTOOD ANYTHING I SAID. I HATE YOU, I HATE YOUR TELEPHONE SERVICE, I HATE YOUR ROBOT THAT ASKS QUESTIONS AND DOESN'T UNDERSTAND THE ANSWER!'
Then I hung up like a champ.
I wonder if anyone real ever has to listen to the surveys once the robot has done it's thing?I really can't deal with most of the automated telephone services I encounter. Although a few, like the guys who empty our bin are easy - for A/P press 1, for dispatch press 2, for - I don't know what comes after that, those are the only two I have ever needed. Then you get a person at that department. I can deal with that no problem.
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